SaltyCustoms

Refund Policy

In SaltyCustoms, we are committed to excellence! We want to be sure you are satisfied with your purchase, which is specially made to your order. If for any reason we made a mistake of printing or it is not to what was agreed upon , here is the guideline of our refund/reprint policy:

1. Make sure your purchase is refundable with the following checklist Refund and Reprint Policy Checklist:

  • within 7 days of receipt
  • invoice is available
  • product in original condition

2. Please fill up the refund or reprint request form here https://forms.gle/keFgsFMpFMVzinCd9

3. Once request form received, our team will then arrange delivery of the product back to Saltycustoms for inspection.

4. Once your return is received and inspected, our team will notify you of the approval or rejection of the request.

5. Should your request is approved, then the refund or reprint will be processed accordingly.

If you have not receive any response within a week after refund/reprint request form is submitted, please contact us at support@saltycustoms.com.

Please Note:

I. Saltycustoms reserves the rights to withhold any refunds if your original item has not reached our warehouse.

II. Ensure that refund details given in the request form are correct and complete.

III. Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

IV. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

V. Please ensure the bank details given are accurate for refund.

VI. For reprint request, it is subjected to fabric and stock availability. If the fabric and material is out of stock, it would be a refund instead.

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SaltyCustoms t-shirt manufacturing and printing is available in the Klang Valley including Ampang, Ara Damansara, Bandar Kinrara, Bandar Manjalara, Bandar Saujana Putra, Bandar Sri Damansara, Bandar Sri Permaisuri, Bandar Sunway, Bandar Tasik Selatan, Bandar Tun Razak, Bandar Utama, Bangsar, Brickfields, Bukit Antarabangsa, Bukit Bintang, Bukit Ceylon, Bukit Damansara (Damansara Heights), Bukit Gasing (Gasing Heights), Bukit Jalil, Bukit Jelutong, Bukit Kiara (Mont Kiara), Bukit Persekutuan (Federal Hill), Bukit Rimau, Bukit Tunku (Kenny Hills), Cheras, Chow Kit, Cyberjaya, Damansara Damai, Damansara Jaya, Damansara Perdana, Damansara Utama, Dang Wangi, Desa Sri Hartamas, Desa Park City, Dutamas, Elmina, Jalan Ipoh, Jalan Klang Lama (Old Klang Road), Kelana Jaya, Kemensah, Kepong, KLCC, KL Sentral, Klang, Kota Damansara, Kota Kemuning, Kuala Lumpur, Kuchai, Melawati, Mid Valley City, Mutiara Damansara, Pandan, Pantai, Petaling Jaya, PJ Old Town, PJ South, PJ State, Puchong, Pudu, Putra, Putrajaya, Saujana, Sea Park, Segambut, Selayang, Sentul, Seri Kembangan, Setapak, Setiawangsa, Setia Alam, Shah Alam, Sri Hartamas, Sri Petaling, Subang Jaya, Subang, Sungai Besi, Sungai Buloh, Sunway Damansara, Taman Connaught, Taman Desa, Taman Midah, Taman Tun Dr Ismail (TTDI), Titiwangsa, Tropicana, TTDI Jaya, Ukay, USJ, Wangsa Maju.

SaltyCustoms t-shirt manufacturing and printing is also available in Singapore in these areas, Raffles Place, Cecil, Marina, People's Park, Anson, Tanjong Pagar, Queenstown, Tiong Bahru, Telok Blangah, Harbourfront, Pasir Panjang, Hong Leong Garden, Clementi New Town, High Street, Beach Road, Middle Road, Golden Mile, Little India, Orchard, Cairnhill, River Valley, Ardmore, Bukit Timah, Holland Road, Tanglin, Watten Estate, Novena, Thomson, Balestier, Toa Payoh, Serangoon, Macpherson, Braddell, Geylang, Eunos, Katong, Joo Chiat, Amber Road , Bedok, Upper East Coast, Eastwood, Kew Drive, Loyang, Changi, Tampines, Pasir Ris, Serangoon Garden, Hougang, Ponggol, Bishan, Ang Mo Kio, Upper Bukit Timah, Clementi Park, Ulu Pandan, Jurong, Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang, Lim Chu Kang, Kranji, Woodgrove, Upper Thomson, Springleaf, Yishun, Sembawang, Seletar.

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